Shipping policy
Shipping Policy
Order Processing
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped, including tracking information.
Shipping Rates and Estimates
- Standard Shipping: Delivery within 5-7 business days. Shipping costs will be calculated at checkout.
- Expedited Shipping: Delivery within 2-3 business days. Additional charges apply and will be shown at checkout.
Free standard shipping is available for orders over $99.
Shipping Locations
- Currently, Fam Driven ships to all U.S. states and territories.
- International shipping is not available at this time.
Order Tracking
- Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor the status of your shipment.
Shipping Delays
- While we strive to deliver orders on time, unexpected delays may occur due to weather, carrier issues, or high order volumes.
- If your order is delayed beyond the estimated timeframe, please contact us at Ethan.burton@famdriven.com for assistance.
Damaged or Lost Packages
- Fam Driven is not responsible for lost or stolen packages once the carrier marks them as delivered.
- If your package arrives damaged, please email us at Ethan.burton@famdriven.com within 7 days of receipt with photos of the damage and your order number. We will work to resolve the issue promptly.
Returns and Refunds
- Please refer to our Return Policy for information on returns and refunds.